Booking terms

Article 1 – Purpose

These booking terms (CGI) govern the contract between MHP Coaching, registered office Chemin de la Fenetta 42, 1752 Villars-sur-Glâne (the “School”), and anyone who books a course, workshop or seminar on mhp-coaching.ch (the “Participant”).

Submitting the booking form constitutes full acceptance of these terms. Words referring to persons include every gender.

Article 2 – Prices

Prices are shown in Swiss francs (CHF), taxes included on the booking date. Online payment is in CHF. The School may change prices at any time; the published price at booking applies.

The charged amount is the published course price, never an amount entered in the browser. A referral discount or credit (Article 14) is taken off it; the amount to pay is shown before payment.

Retake rate: someone who already took a course with the School may take it again at the retake rate shown at booking, on their own declaration. This rate does not add to another discount; credit (Article 14) may be added. If the earlier participation cannot be confirmed, the School may contact the Participant and ask for the usual price.

Article 3 – Booking

Bookings are made online on mhp-coaching.ch for a dated session, except for the complete pathway (Article 15). A course with no published date cannot be purchased; a waiting list may be offered. Joining a waiting list does not reserve a place and creates no payment obligation.

• Submitting the form creates a pending booking. It is marked paid only after successful payment confirmed by the provider or, for a bank transfer, once the amount reaches the School’s account. Opening the success page is not enough.
• Places are limited while the session remains listed on the site.
• If the session is full, the Participant may join the waiting list and will be emailed if a place opens.

Article 4 – Admission

The Participant must meet the prerequisites on the course page and is responsible for checking them before booking. The School may accept or refuse a booking in whole or in part.

Equivalence requests must be sent to contact@mhp-coaching.ch before booking.

Article 5 – Payment

Contractual cooling-off period: 10 days from the booking date, provided the course has not started. Within that period the Participant may withdraw in writing to contact@mhp-coaching.ch. Amounts paid are then refunded. A refund to the original payment method may carry the transaction and administration fees in Article 6 (5% of the course price); a credit for a later course is available without those fees.

For courses with a specific date, the EU 14-day withdrawal right for certain distance contracts generally does not apply once a session is chosen. The 10-day contractual period above is still granted by the School.

• Online payment: TWINT (CHF only), Visa or Mastercard, via Stripe. Payment is due at online checkout.
• Bank transfer: the Participant may choose to pay by invoice. Their place is then reserved and an invoice with a QR payment part is emailed to them. It is payable within 10 days, and at the latest 7 days before the course starts. This payment method is not offered for a session starting in less than 10 days.
• Another payment arrangement: propose it through the dedicated form, describing the request. The place is held while the School replies. An invoice may be issued. Payment is due within 30 days, except for the OMNI Hypnosis Practitioner course, which must be paid in full before the first training day.
• Instalments: available on request at no extra charge. A 30% deposit is then due; the balance is agreed with the School.
• Late payment: if an invoice is not paid when due, the School sends a reminder, free of charge. If payment has still not arrived when the course starts, the School may, after informing the Participant, give the place to someone else.

Article 6 – Postponement, cancellation or withdrawal

After the Article 5 period, postponement or cancellation requests must be made in writing to contact@mhp-coaching.ch or via the contact form.

• More than 7 clear days before the course starts: postponement at no extra charge. Amounts paid are credited for a later course.
• Fewer than 7 clear days before the start: 30% of the course price remains due. The balance is credited.
• Unannounced absence: the full price remains due.
• Force majeure affecting the Participant, with evidence: postponement at no extra charge.
• Cashing out a credit: on request, with transaction and administration fees equal to 5% of the course price.
• Non-payment is not a withdrawal from the booking.

Article 7 – Cancellation by the School

The School may cancel a course up to 7 days before the scheduled date. Amounts paid are then refunded in full, or the Participant may join an equivalent session if places remain.

In force majeure, sessions are postponed without refund; the Participant chooses among replacement dates. The School may also change the format (in person / remote) without a duty to refund.

Article 8 – Certification

Certification is issued only if the candidate completed the course in full, subject to the rules published on the course page.

For the OMNI Hypnosis Practitioner course, both the theoretical and practical exams are required. Failed exams may be retaken; extra fees may apply.

For continuing-education courses, attendance for the whole session is required for certification.

For the Master Practitioner final exam, validation of the work (report and presentation) is required. Failure may be retaken; extra fees may apply.

Article 9 – Intellectual property

Unless stated otherwise, teaching materials created by the School are licensed under Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0). Sharing and adapting for non-commercial purposes is allowed if you credit the work, name the licence and mark changes. In addition to the licence, the School allows the Participant to use the materials in their own practice with their clients. Selling, publishing or reusing them in a paid product needs the School’s written permission. Details are on the copyright page.

OMNI Hypnosis Practitioner materials are the intellectual property of OMNI Hypnosis Training Center International (Hypnose.net GmbH); the School holds the copyright in the French translations. That material may not be reproduced for distribution to third parties. A separate copyright agreement may need to be signed.

Article 10 – Confidentiality in training

Everything said or exchanged in training is confidential. Participants may not record, photograph or film content, exchanges or demonstrations without the School’s prior written permission.

A breach may lead to immediate exclusion without refund and, if needed, legal action.

Article 11 – Session information

Venue, trainer, timetable and other session details appear on the course page and are confirmed by email. They may still change until the joining instructions. Material changes after confirmation are emailed.

Article 12 – Image rights

By attending, the Participant agrees that their image may be captured (photos, video) for teaching, promotional or communication purposes, anonymised where appropriate. Captures are not sold to third parties or used for other commercial purposes without explicit consent.

Objection to use of an image may be notified in writing to contact@mhp-coaching.ch at any time, before the course or at the time of capture.

Article 13 – Liability

The School is not liable for indirect damage (loss of profit, revenue, business or data, or Participant expenses) arising from the services, even if it was told such damage was possible.

The School is not liable for loss or theft of personal belongings. Participants carry their own accident risk; the School provides no accident cover during courses.

Article 14 – Referral programme and credit

The School runs a referral programme. Anyone who holds an account, has completed at least one paid course of the School and is not a member of its staff receives a personal invitation link carrying a code (the “Referrer”). The School may also open the programme to other account holders. Taking part is free and optional.

The School sets the amounts of the discount and of the credit. The amounts that apply to a booking are those shown in the booking form before payment; they stay with that booking if the School changes them later.

• Discount: a person who books an entry course (the practitioner course or module 1 of medical hypnosis) after opening a Referrer’s valid invitation link receives the discount shown, taken off the price before payment. One invitation per booking. Nobody can use their own invitation. Invitations do not apply to other courses.
• Open referral page: the School also gives its former participants a shared link to a referral page. A person who books from that page receives the same discount and gives the email address of the person who recommended the School to them; that person is the Referrer of the booking. The School does not check this address, which cannot be the booking person’s own. The credit goes to the confirmed account holding this address; if there is none yet, the School tells the address once and keeps the credit for it until an account with that address is created and confirmed. Credit tied to a mistyped address is given to nobody else.
• Invitation by email: the Referrer may ask the School to send, in their name, an invitation to someone they know who expects their message. The School sends one invitation per address and Referrer, limits how many are sent per day and uses the address for no other purpose.
• Referrer’s credit: the Referrer receives the credit shown in their account once the referred booking is paid, and is told by email. The identity of the person who booked is not disclosed to the Referrer.
• Using credit: credit is taken off the price of a course booked from the account. If the credit is larger than the price, only the amount needed is used and the rest stays available. Credit has no expiry date, is personal and cannot be transferred.
• No cash payout: referral credit and credit granted as a goodwill gesture are neither paid out in cash nor refunded. A credit note that comes from an amount the Participant paid remains governed by Article 6.
• Booking not completed: if a payment fails, expires or is cancelled, the credit reserved for that booking is returned to the account.
• Withdrawal or cancellation: on a withdrawal under Article 5 or a cancellation under Articles 6 and 7, the part of the price settled with credit is returned as credit; the part that was paid follows those articles. If the referred booking is cancelled or refunded, the School may take back the credit given to the Referrer for it.
• Fair use: the link, the code and the referral page link are passed on personally, to people the Referrer knows. Unsolicited advertising messages, publishing the link or the code on voucher sites, paid advertising and any misleading description of the School or its courses are forbidden. The Referrer is neither a representative nor an agent of the School and makes no commitment on its behalf.
• Abuse: where the code is used against these conditions, or with several accounts or a false identity, the School may refuse the discount, take back the credit obtained that way and disable the code.
• Changes and end of the programme: the School may change, pause or end the programme for the future. Credit already earned stays usable.
• Taxes: each person is responsible for declaring benefits received where their situation requires it.

Article 15 – Complete pathway

The complete pathway is bought without a date. At no extra cost, it entitles the holder to one attendance of each required course it includes and of the stated number of options, chosen by the holder from those offered. The included courses, required or optional, are those listed on the pathway page. The School may adapt that list; the list in force applies to every holder, and a registration already made stands.

• Choosing dates: from their account, opened with the email address used for the purchase, the holder chooses a published session of each course while places remain. The pathway does not reserve a place in any given session; when a session is full, the holder may join its waiting list.
• One attendance per course: attending a course a second time is charged.
• Options: the holder chooses their options by registering for them, up to the stated number. An additional option is charged. An option the holder withdraws from, or whose registration the School cancels, may be replaced by another.
• Change of date: up to 7 clear days before a booked course starts, the holder may choose another published session of that course themselves from their account, while places remain. Their place on the earlier date is then released. After that, they may ask the School for a change, which it may grant as places allow.
• Withdrawal: the holder may withdraw from a booked course no later than 7 clear days before it starts, on request sent from their account; the attendance is then returned and they may choose another date. If the School cancels the registration or the session, the attendance is also returned.
• Duration: the pathway does not expire. It is personal and cannot be transferred.

Article 16 – Governing law and venue

The contract is governed by Swiss law. Exclusive jurisdiction lies with the ordinary courts of Fribourg, Switzerland, subject to any mandatory consumer venues.